These terms and conditions ("Terms and Condition") govern the use of www.sandeli.co.uk (the "site"). This Site is owned and operated by Sandeli Crystal Healing Jewellery. This Site is an e-commerce website. Our store is hosted on Webador. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

 

Intellectual Property

All content published and made available on our Site is the property of Sandeli Crystal Healing Jewellery and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site.
• Violate the rights of other users of our Site.
• Violate the intellectual property rights of the Site owners or any third party to the Site.
• Hack into the account of another user of the Site.
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.

 

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

 

Accounts

When you create an account on our Site, you agree to the following:

 

1. You are solely responsible for your account and security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

 

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Term and Conditions.

 

Sale of Goods

These Term and Conditions govern the sale of goods available on our Site.

 

The following goods are available on our Site:

• Genuine gemstone bracelets.
• Gemstones; and
• Incense sticks.

 

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

 

These Term and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 

Payments

We accept the following payment methods on our Site:

• Credit Card.
• PayPal.
• Debit; and
• Direct Debit.

 

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

 

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Royal Mail, tracked 24 with signature, next business day.
• Tracked 48 with signature, delivery is 2 - 3 business days.

 

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

 

You will be required to pay delivery charges in addition to the price for the goods you purchase. 

 

If you purchase goods from us for delivery to a destination outside the United Kingdom, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. We are required by Law to disclose the full value of the package contents.

If a package is refused, you are responsible for the shipping costs, as well as any additional fees, duties and taxes incurred in shipping.

 

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

 

Right to Cancel and Receive Reimbursement 

If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase good from us within 14 days without giving notice. The cancellation period:

• Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchase good(s) in one order that are all delivered together.
• Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately: or
• Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

 

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at sales@sandeli.co.uk.

 

Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

 

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

 

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

 

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

 

Refunds

Refunds for goods

Refund requests must be made within 14 days after receipt of your goods.

 

We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken.
• Good does not match description.
• Good is the wrong size.
• Purchaser changed their mind; or
• Good does not meet the purchaser's expectations.

 

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Contact us at sales@sandeli.co.uk.

 

Guarantees

The following guarantees apply to our Site:

We provide twelve months guarantee on any of the following:

• Broken elastic string and cracked beads.

 

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Term and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of the legislation, the mandatory provisions of the legislation will apply.

 

Limitation of Liability

Sandeli Crystal Healing Jewellery and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

 

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Sandeli Crystal Healing Jewellery and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law

These Terms and Conditions are governed by laws of the Country of England.

 

Additional Terms

• Please note that the guarantee does not cover plating issues or tarnishing of beads and accents.

 

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the Law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.

 

Contact Details

Please contact us at sales@sandeli.co.uk if you have any questions or concerns.